Shipping policy

Thank you for shopping with ORAH. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 2 to 5 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Because our products are handmade, processing times may occasionally vary. If there is a delay, we will notify you by email.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, ORAH may offer free shipping promotions.

Delivery Time

Estimated delivery times:

• United States: 3 to 7 business days

• International: 7 to 15 business days

Delivery times may vary depending on your location and the shipping carrier.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow the progress of your shipment.

International Shipping

We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Lost or Delayed Packages

ORAH is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

If your package is lost in transit by the carrier, please contact us and we will assist you in filing a claim with the shipping provider.

Once a package has been marked as delivered by the carrier, ORAH is not responsible for packages that are lost, stolen, or misplaced after delivery. Please ensure that your shipping address is correct and that a secure delivery location is available.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order. ORAH is not responsible for orders shipped to incorrect addresses provided by the customer.

Contact

If you have any questions about shipping, please contact us at: info@atelierorah.com