Refund policy

At ORAH, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return under the conditions below.

Returns

Items may be returned within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Be returned in the original packaging

Items that show signs of wear or damage may not be eligible for a return.

Because our products are handmade, slight variations in color, texture, or finish are normal and are not considered defects.

Return Process

To initiate a return, please contact us at:

info@atelierorah.com

Include your order number and the reason for the return. Once your return is approved, we will provide instructions on how to send the item back.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a trackable shipping method, as ORAH is not responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you if the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.

Exchanges

If you need a different size or item, please contact us to arrange an exchange, subject to product availability.

Final Sale

Certain items may be marked as final sale and are not eligible for return or exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery with photos of the product so we can resolve the issue.

Contact

If you have any questions about returns, please contact us at:

info@atelierorah.com